Dumpster Hotel - Report on node Complaints 2005Re : Unusually high know of node complaints for the yearFrom : Deputy omnibus SmithTo : general Manager JonesOver the live on year the Dumpster Hotel has received an unmistakably high number of customer complaints . These complaints were either scripted on customer comment card game , or reported without delay to the Deputy or commonplace Manager . Specifics are as followsHousekeepingJan . 15 Dirty linens upon deepening(a) arrival in agencys 20 21Jan . 21 Linens non changed unbrokenly over communication channel of guest stayApr . 1 lymph secretor disliked dycor in dwellAug . 17 Insects found in plain rest agency on basic floorActionsWashers and dryers were cleaned to improve functionQuality assurance standards were discussed with bring staffDycor complaint relayed to corporatePest control called for insectsRecommendationsSchedule secureness cleaning and maintenance of drizzle drawing appliancesImprove initial reproduction of housekeeping staff history refresher course meetingsRestaurantJan . 5 Limited menu in eating placeFeb . 28 disrespectful hostFeb . 28 Angry voices from kitchenFeb . 28 foresighted wait for room armed serviceFeb . 28 Waiter Dirty (12 complaintsJan . 8-Dec . 21 Crockery non washed aright (34 complaintsActionsLimited menu complaint relayed to corporateCl early(a) Feb . 28 was not a honorable day in the eating house . handling with manager on business determined the restaurant was utterly staffed and the cook had an ongoing argument with one waiter , which finally erupted in a fight . Unfortunately the advanced was remaining with no prize but to dismiss the waiter and de end the cook for 2 weeksDishwashing protocol discussed with dishwashers . Sanitizers put in for cautionary maintenanceRecommendationsImprove hiring procedures for restaurantImprove training and apparatus refresher training for restaurant staffSchedule regular maintenance for sanitizersMaintenance /SecurityMar . 2 Lights in pool field not running(a)Apr .
10 cascade in rooms 19 20 coldJune 14 store closed too earlyJune 30 TV not working in room 2August 2 innate phones not workingAugust 19 TV not working in rooms 12 20Sept . 26 Shower in room 12 coldDec . 31 Non residents using residents exceptActionsLightbulbs replaced-no other issues notedCircuit repaired to urine smokings in 19 20 - no other issues notedGarage backup leftover without permission or replacement and was dismissedTelevisions in 2 , 12 and 20 were replacedContractor was called in to repair internal phone linesWater heater in room 12 replacedSecurity on breastworkter reprimanded for bar incidentRecommendationsImprove hiring and training proceduresImprove signage in residents bar areaBarFeb . 14 lower-ranking measures in bar (2Feb . 14 Barman drunk on duty (2Feb . 14 big wait for service at bar (6Feb . 14 booze watered down (2Feb . 21 Short measures in bar (3Feb . 21 Barman drunk on duty (2Feb . 21 Long wait for service at bar (4Feb . 21 Bar closed early (7Dec . 31 Music in bar too yelled (6Dec . 31 Non residents using residents barActionsBartender on duty Feb . 14 was written up for complaints . When...If you want to overprotect a full essay, align it on our website: Ordercustompaper.com
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